User Feedback Tracking

OBSERVABILITY

At the heart of every successful GenAI application lies a continuous cycle of feedback and improvement.

Kosmoy Studio introduces a sophisticated User Feedback Tracking feature, designed to bridge the gap between the users and the enterprises deploying LLM GenAI applications. This feature ensures that all feedback, whether it concerns performance, user satisfaction, or safety concerns, is directly channeled back to the enterprise, bypassing the LLM vendors. This direct feedback loop is crucial for refining GenAI applications, enhancing user experience, and maintaining a safe interaction environment.

CONTROL

Empowering enterprises with direct feedback

User Feedback Tracking enables enterprises to directly capture and analyze user interactions and feedback related to their GenAI agents. This direct line of communication opens up a wealth of insights into how users are engaging with the AI, what they find valuable, and where there are opportunities for enhancement.

BENEFITS

Key advantages

DIRECT INSIGHT

Gather feedback directly from your users to understand their needs, preferences, and pain points. This direct insight is invaluable for tailoring your GenAI applications to better serve your audience.

PERFORMANCE ASSESSMENT

Use user feedback to gauge the effectiveness of your GenAI agents. Understanding user satisfaction helps in assessing whether the AI is meeting its intended goals and where adjustments are needed.

ITERATIVE IMPROVEMENT

Harness the power of user feedback to inform continuous improvement cycles. By understanding how users interact with your GenAI agents, you can make iterative enhancements that improve performance and user experience over time.

SAFETY AND COMPLIANCE

Early identification of potentially unsafe or toxic responses is vital for maintaining compliance and ensuring user safety.