GENAI USE CASES | MANUFACTURING
Transforming Manufacturing
Generational opportunity for cost saving
Kosmoy Studio empowers manufacturers to quickly deploy Large Language Model (LLM)-based applications and GenAI agents that enhance operational efficiency, improve decision-making, and elevate customer interactions.
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Kosmoy Studio equips manufacturers with the ability to easily manage a large number of GenAI applications leveraging a sophistical software toolbox that provides GenAI development, governance and monitoring capabilities.
GenAI agents can automate routine tasks, assist in predictive maintenance, and optimize supply chain logistics. High-performance chatbots, powered by Retrieval-Augmented Generation (RAG), can support sales teams and resellers by identifying the right products from large catalogs and verifying product specifications against customer requirements.
DETAILED USE CASES
GenAI Applications
in Manufacturing
AUTOMATING CUSTOMER SUPPORT
WITH AUDIO CAPABILITIES
Manufacturers can significantly reduce operational costs by deploying Kosmoy Studio's GenAI agents with audio capabilities to handle customer support. These agents can answer queries about product details, assist with order processing, and even schedule appointments with sales representatives.
How It Works:
1. Call Handling: The GenAI agent manages incoming calls, providing accurate information on products and order status.
2. Order Assistance: The agent guides customers through the order process, collecting necessary details and documentation.
3. Appointment Scheduling: If further assistance is needed, the agent can schedule appointments with human representatives.
ASSISTANT CHATBOT FOR SALES TEAMS AND RESELLERS
Manufacturers can implement high-performance chatbots using Kosmoy Studio's GenAI assistants with RAG functionalities. These chatbots can support sales teams and resellers by helping them identify the right products and part numbers from a large catalog and verify if specific products meet customer requirements.
How It Works:
1. Customer Profile Access: The GenAI assistant accesses detailed customer profiles, including previous purchases and individual needs.
2. Product Recommendations: By analyzing the available products and matching them with customer profiles, the assistant suggests the best options.
SUPPLY CHAIN OPTIMIZATION
GenAI can significantly enhance supply chain management by providing accurate demand forecasts, optimizing inventory levels, and improving supplier relationships.
How It Works:
1. Demand Forecasting: The GenAI agent analyzes historical data and market trends to predict demand accurately, helping to align production and inventory levels with actual demand.
2. Risk Management: The agent assesses potential risks in the supply chain and devises strategies to mitigate them, ensuring business continuity.
3. Supplier Management: By evaluating supplier performance and reliability, the agent helps in selecting the best suppliers and fostering strategic partnerships.