GENAI USE CASES | AIRLINES
Transforming Airlines
Generational opportunity for cost saving
Kosmoy Studio enables airlines to easily and cost-effectively deploy advanced GenAI solutions, transforming how they interact with customers, maintain aircraft, and analyze feedback. By integrating GenAI, Airlines can improve service quality, streamline maintenance procedures, and make data-driven decisions to stay competitive.
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Kosmoy Studio provides airlines with a robust toolbox to easily implement LLM-based applications and monitor their GenAI solutions, agents and chatbots. GenAI agents can assist in predictive maintenance, enhance customer support through personalized interactions, and extract valuable insights from customer feedback.
High-performance chatbots, powered by Retrieval-Augmented Generation (RAG), support sales teams and customer service representatives by providing detailed information on flights and services. Additionally, GenAI applications can help HR departments by analyzing employee engagement through anonymous chatbots.
DETAILED USE CASES
GenAI Applications
for Airlines
CUSTOMER SUPPORT AUTOMATION WITH AUDIO AND CHATBOT CAPABILITIES
Airlines can enhance their customer support by deploying Kosmoy Studio's GenAI agents with audio and chatbot capabilities. These agents handle a wide range of customer inquiries, providing real-time, accurate support and improving overall customer satisfaction.
How It Works:
1. Call Handling: The GenAI agent manages incoming calls, providing accurate information on flights, bookings, and other inquiries.
2. Chatbot Assistance: The GenAI chatbot assists customers through the airline's website or mobile app, handling inquiries about flight details, ticket changes, and loyalty programs.
3. 24/7 Availability: Both audio and chatbot agents provide round-the-clock support, ensuring that customers receive timely assistance regardless of time zones.
AIRCRAFT MAINTENANCE WITH RAG FEATURES
Kosmoy Studio's GenAI agents can enhance aircraft maintenance by leveraging RAG capabilities to search and interpret large technical documents and manuals. This ensures that maintenance crews have access to the most relevant information, improving efficiency and accuracy.
How It Works:
1. Document Search: The GenAI agent searches extensive technical manuals and maintenance documents to provide precise information needed for repairs and upkeep.
2. Predictive Maintenance: By analyzing historical data and sensor readings, the agent predicts maintenance needs, preventing unexpected failures.
3. Efficiency Optimization: Maintenance crews receive real-time, detailed instructions, reducing downtime and improving aircraft readiness.
CUSTOMER FEEDBACK ANALYSIS
Kosmoy Studio's GenAI can analyze customer feedback from multiple sources, including surveys, social media, and direct feedback. This provides airlines with valuable insights to improve services and customer satisfaction.
How It Works:
1. Data Collection: The GenAI agent collects feedback from various channels, aggregating data for comprehensive analysis.
2. Sentiment Analysis: The agent performs sentiment analysis to gauge customer satisfaction and identify common issues.
3. Actionable Insights: Airlines receive detailed reports with recommendations for service improvements and customer engagement strategies.
EMPLOYEE ENGAGEMENT ANALYSIS THROUGH ANONYMOUS CHATBOTS
GenAI can also be utilized to enhance HR operations by analyzing employee engagement through anonymous chatbots. This ensures that employee feedback is accurately captured and acted upon, improving workplace satisfaction and productivity.
How It Works:
1. Anonymous Interaction: Employees interact with the GenAI chatbot anonymously, providing honest feedback without fear of repercussion.
2. Engagement Analysis: The agent analyzes feedback to identify trends and areas of concern.
3. HR Recommendations: HR teams receive actionable insights to improve employee engagement and address any issues raised.