GENAI USE CASES | TELCOS
Transforming Telcos
Generational opportunity for cost saving
Kosmoy Studio empowers telcos to quickly deploy Large Language Model (LLM)-based applications and GenAI agents that enhance operational efficiency, improve decision-making, and elevate customer interactions.
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Kosmoy Studio equips telcos with the ability to easily manage a large number of GenAI applications leveraging a sophisticated software toolbox that provides GenAI development, governance and monitoring capabilities. GenAI agents can automate routine tasks, assist in predictive maintenance, and optimize supply chain logistics
High-performance chatbots, powered by Retrieval-Augmented Generation (RAG), can support sales teams verifying product specifications against customer requirements.
DETAILED USE CASES
GenAI Applications for Telcos
AUTOMATING CUSTOMER SUPPORT WITH AUDIO CAPABILITIES
Telcos can reduce operational costs by deploying Kosmoy Studio's GenAI agents with audio capabilities to handle customer support. These agents can answer queries about product details, assist with order processing, and even schedule appointments with sales representatives.
How It Works:
1. Call Handling: The GenAI agent manages incoming calls, providing accurate information
2. Appointment Scheduling: If further assistance is needed, the agent can schedule appointments with human representatives.
ASSISTANT CHATBOT
FOR SALES TEAMS
Utiliteis can implement high-performance chatbots using Kosmoy Studio's GenAI assistants with RAG functionalities. These chatbots can support sales teams by helping them identify the right solution.
How It Works:
1. Customer Profile Access: The GenAI assistant accesses detailed customer profiles and individual needs.
2. Product Recommendations: By analyzing the available products and matching them with customer profiles, the assistant suggests the best options.